The continuously increasing global labor costs are causing BPOs to become unsustainable at the same time as technologies are advancing and converging in such a way that they can not only augment work, but replace workers. A growing number of businesses are gaining traction with cognitive and automation platforms using machines with rapidly advancing capabilities for understanding, learning, communicating, and problem-solving.

Cognitive process automation is of low-cost and is easy to implement. This process utilizes learning machines, data analytics, and cognitive innovations that is creating a new class of digital labor. It is where cognitive softwares are used to mimic and assume human activities such as gathering of evidence, reasoning and perceiving combined with advanced automation results to an enhancement of human skills and expertise as well as the transformation of businesses into an engine of innovation.

ALICE or Artificial Linguistic and Intelligence Computing Engine that which performs tasks from the simplest up to the most complex whether it could be either recording voice messages or up to managing and performing human interactions like resolving disputes or addressing concerns.