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Omni-channel Support
Below are the various channels for communication that Streamline offers to provide companies with for them to reach their customers:
Voice Messaging
With voice-messaging, your customers will have an option to immediately leave a message at any time, rather than wait on hold or be forced to find solutions on their own.
Text Message
Provides the cheapest and fastest way to communicate with customers that also gains an immediate response from the receiver.
Video/Phone calls
Reduce costs and improve contact center performance through the most commonly known method for communication.
Live Chat
Provides more efficiency in solving customer problems as an agent can handle several customers at a time and the exchange of information happens in real time.
Email
Contains personalized, dynamic content that confirms tran-saction details or creates a compelling call to action. Easy to use and, apart from the initial input, doesn’t require much time from the customer.
Social Media
The fastest communication tool in spreading the information you want to make known.
Web Channels
Generates secure web content that provide personalized infor-mation.
Improved Customer Perception
With the rise of different forms of gadgets or technology, customers are expecting companies to keep up with the trends and provide information through different forms of media. If the customer sees that a company can reach them wherever they are, their attention will be captured and there will be more opportunity for sales to take place.
Increased Sales
The key is offering a variety of engagement points for customers to make a purchase. Increased in sales due to having a wider reach to consumers will result to increase in profit.
Better Data Collection
Utilizing a wide variety of channels as engagement points will help provide more opportunities to gather information about customers that will in turn help companies to understand their purchasing behavior and adapt according to the gathered data.
Enhanced Productivity
More channels means more opportunities to communicate the product or services of a company that does not only benefit the consumers but also the employees as this will help the staff gain more information that will also be shared to prospective buyers.